We have chosen not to use an agent, but respond to problems personally. Although we have a number of local tradesmen that we use and can respond quickly, often the situation needs a first response and an assesment of what needs to be done.
are just settling down for the evening, you slip your shoes off, make a drink and generally feel good about the world.....then the phone pings - a text usually...'Got a blocked toilet/sink/leak in roof/locked myself out/heating on the blink/bath wobbly/light
gone out....' and so it goes on.
Recently I had been dealing with a blocked waste pipe in a lower flat - everytime the flat above used their toilet my tenant's toilet overflowed big time! I had called a specialist firm to unblock the drain but
they had not completly cleared it. So after several phone calls up until almost midnight (it was a 24hour call out firm) I was promised another visit the next day. So I set the alarm for 7am to be there at 8am and clean the toilet and make ready for the professional.
Arriving at the flat with my cleaning gear, rubber gloves, wellies,disinfectant, mop and bucket..still half asleep from a late night and early start (I am 66 you know!!)...this is what I was confronted by.............